Returns & Exchanges
At Frost Buddy, we want you to be completely satisfied with your home cooling solutions. If you are not happy with your purchase, we offer a 30-day return policy for items in original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Shipping Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Drop Off Package
Take your package to any authorized carrier drop-off location and ensure you receive a tracking receipt for your records.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing